Lucky Dog Boarding Kennels – Terms and Conditions 

Open hours are 8 am to 10 am and 4 pm to 6 pm 7 days a week. 

Reception is closed on Easter Sunday, Christmas Day and New Year’s Day, pick up and drop off will need to be the day before or after.

  1. All dog(s) must be in good health and up to date with all required vaccinations, flea and worm treatments. Owners must provide proof of their dog’s current vaccinations, via vaccination book or vet print out. 
  1. Owners must disclose all relevant information to Lucky Dog Boarding Kennels about their dog’s medical and behavioural history and inform Lucky Dog Boarding Kennels of any changes to their health or behaviour.
  1. Lucky Dog Boarding Kennels does not take any responsibility for any injuries, illnesses or death resulting from your dog(s) attendance at the Boarding / daycare facility.
  1. In the event that an animal is observed to be unwell or becomes injured, I give Lucky Dog Boarding Kennels authority to seek and respond to, at my expense, any and all veterinary attention deemed necessary, including transport costs. Transport cost of $40 will be charged.
  1. Owners are responsible for the full costs for damage to any property of Lucky Dog Boarding Kennels caused by their dog(s).
  1. While the business and its employees will take all reasonable care, the owner of a dog will be held totally and solely responsible for any injury or death caused to another dog or person (including all veterinary or medical costs), or any damage caused to the accessories of another pet, while that dog is within the premises of Lucky Dog Boarding kennels.
  1. Lucky Dog Boarding Kennels uses a limited amount of food treats during the day to reward your dog(s) and/or to use during enrichment activities, you will inform Lucky Dog Boarding Kennels of any relevant allergies.
  1. Lucky Dog Boarding Kennels may take pictures and/or video footage of your dog(s) which can be used for marketing or internal educational purposes. Lucky Dog Boarding Kennels is the owner of all images and video material. If you do not consent to pictures or videos then you must notify Lucky Dog Boarding Kennels by email.
  1. Owners indemnify Lucky Dog Boarding Kennels, its directors, shareholders, employees, and contractors from any and all liability, claims, suits, actions, loss, injury or damage of any nature or kind, or for any liability, claims, suits, actions, loss, injury or damage which your dog(s) may sustain, or which may be caused in any way by your dog(s).
  1. Abandoned pets are re-home as the business sees fit, after 10 days of the due pick-up date if the owner has NOT contacted Lucky Dog Boarding kennels.
  1. All fees and charges are to be paid in full before my pet will be released.
  1. Female dogs will NOT be boarded while “in season” without prior discussion and with the agreement from staff. If they are boarded there will be a $10 per day surcharge.
  1. All entire males 12 months and older will incur a $10 per day surcharge.
  1. –  Public Holiday Surcharge $8 per dog
  1. Prices are subject to change with a minimum of 2 weeks notice. This includes all future bookings. 
  1. I agree that in the event of arrears, the business shall reserve the right to transfer your data to a third-party debt collection agency. This data will be utilised solely for the recovery of any outstanding payment owed to Lucky Dog Boarding Kennels.
  1. The Customer acknowledges that we will on-charge any costs that are incurred through recovering unpaid amounts from the Customer, including costs that may incur through the use of external debt collection agencies.
  1. If the Customer fails to make payment by the agreed time,Lucky Dog Boarding Kennels shall be entitled to claim interest on any overdue amount in ‘Late Payment Interest’.
  1. ** HOLIDAY PERIOD CANCELLATION, DEPOSITS & PAYMENTS POLICY**
  • All boarding fees during holiday periods are subject to a 30% deposit payable at the time of making a booking, if no payment is received we will take the next client on the list. 
  • Christmas / New Year deposits are due no later than 1st October,  Christmas / New Year dates 20th December to 15th January. 
  • Bookings cancelled 4 or more weeks prior to the boarding start date will be refunded in full. 
  • Booking cancelled between 4 and 2 weeks prior to the boarding start date, a 50% refund of the deposit will apply. 
  • Bookings cancelled less than 14 days prior to the boarding start date, we are unable to provide a refund. 
  • Peak holiday periods include all public holidays, long weekends, all school holidays, and the Christmas / New Year period.
  • We can be more flexible at other times of the year but when we are fully booked during peak holiday periods we are totally committed.
  • Unused days during holiday periods will be charged in full.
  • We understand that plans change and we will do our best to accommodate these for you with your booking. Please be aware, however, that we have committed to taking your dog for the full duration of your booking and late cancellations or changes mean we are unable to offer your space to someone else.
  • If unsure about which days this applies to, please seek confirmation when making a booking.
  1. ** CANCELLATION, DEPOSITS & PAYMENTS POLICY OUTSIDE OF THE  HOLIDAY PERIODS **

DAYCARE 

  • Cancellations with less than 24 hours notice, or no shows, will be charged a full day fee, exceptions will be made see below. Cancellations need to be made by 8am the day prior.

BOARDING

  • Cancellations with less than 24 hours notice, or no shows, will be charged full boarding fee.
  • Bookings cancelled less than 3 days prior to the boarding start date, $30 admin fee will be charged
  • Exceptions will be made for desexing. All other special circumstances / emergencies, will be taken into consideration at management’s discretion. Please speak to one of our staff members directly about this.
  • Returning earlier: Should I decide to pick my pet up earlier than stated I understand no refund will be given. Unless prior approval from staff on booking or check in. 
  1. Lucky Dog Boarding Kennels has the right to alter these Terms and Conditions and you agree to accept these alterations.
  1. You enter Lucky Dog Boarding Kennels Land and premises at your own risk.
  1. If paying by internet banking please use this account. BNZ 02-0852-0118033-000
  1. Your pets are boarded at your own risk.